Guide · updated August 2026
Why your website isn't getting calls: 5 leaks and the fix
A quiet website doesn't tell you it's quiet. The customers it loses don't call to say so. Here are the 5 ways it usually happens, mostly in the words of the owners it happened to. I'm Remo. I build $997 websites around the fixes below, live by Friday once you approve the design.
1. The details on it are wrong
"I switched my numbers over a year ago, so who knows how many people called that and just gave up." Business owner, r/smallbusinessowner
This is a common leak, and the cheapest to fix. An old phone number. Old hours. An old price, or a service you dropped. Each of those is a customer who tried you and gave up. You don't need a redesign for this. You need a site that gets updated when something changes. Without you having to chase it up.
2. It breaks on a phone
"my wife pulled it up on her phone and half of it runs off the side of the screen, this is mortifying!!!!" Business owner, r/smallbusinessowner
A lot of people who find a local business do it on a phone. In the car, or on the couch. Maybe your site was built on a desktop and only checked on one. Then it's being judged on a screen it wasn't made for. Open yours on your phone now. If you have to pinch or scroll sideways, so do your customers.
3. Google can't find it
If Google doesn't know your site exists, it gets as many calls as no site at all. It happens more than you'd think. Maybe Google has no map of its pages and no other site points to it. Maybe there's no Google Business Profile. A site like that sits unseen, however good it looks. Search your own service and suburb. If you're not there, the site isn't working, whatever it cost.
Being found by Google is part of how I build. Getting into the map results for your suburb is a separate, ongoing job. That's what Local SEO is for.
4. There's no obvious way to contact you
Here's the test. Can a stranger call you from your site in under 10 seconds, with one thumb? Is the number in an image? At the bottom of a long page? Behind a form asking for 6 fields? Then the answer is no. Trades and studios often win on how fast they are to reach.
"I ended up going with the one who actually called me back the next day to check in. Paid more than two of the others and didn't really care." Reddit user, r/AusRenovation
5. It talks about you instead of their problem
"I don't care about SEO, Google rankings, or any of the micros. I have macros I need, which are typically sales or leads." Business owner, r/smallbusiness
Your customer isn't reading about your passion for quality. They give you a few seconds. Do you fix their problem? Are you real? How do they reach you? Answer those, in that order, and you get the call. A page that opens with "Welcome to our website" answers none of them.
Why it stays broken: each change costs a call and an invoice
"I'd have to call him again every time a price changes, which, no just not going to work." Business owner, Reddit
A lot of quiet websites started fine. They went quiet because each change cost a phone call and an invoice. So the changes stopped. That per-change tax is why sites go stale. It's the thing the Done For You plan exists to remove. $499 upfront, then $97 a month, and you tell me, I change the site.
2 ways to fix it
Standard website
$997
Works on a phone. Google can find it. One clear path from the page to a call. 1 call of 30 minutes, live by Friday once you approve the design.
Done For You plan
$97 / month
The website at half price, then hosting and upkeep, domain setup, speed work, regular updates and a monthly stats report. It's yours outright once the website's value is paid. You tell me, I change the site.
Not sure which of the 5 is yours? Call me. The free call is 30 minutes of questions about your business, then a straight answer. See what the rest of the market charges in the cost guide.
3 questions people ask
Why is my website not generating leads?
Usually one of 5 things. The details on it are stale. It breaks on a phone. Google can't find it. There's no easy way to contact you. Or the words are about you instead of the customer's problem. Each has a plain fix. Often it's more than one.
How do I know if my website is costing me customers?
Open it on your phone. Can you call yourself from it in under 10 seconds? Then check the phone number, hours and prices are current. Then search your own service and suburb on Google and see if you show up. If any of those fail, it's costing you customers you won't hear about.
Is it worth fixing an old website or starting again?
Stale details? Fix them today. A site that breaks on a phone, or that Google can't find, is a different story. There a rebuild is usually cheaper than patching. My standard build is $997 fixed, live by Friday once you approve the design. The Done For You plan keeps it from going stale again.
30 minutes, then a straight answer
30 minutes, mostly questions about your business and your customers. Then a straight answer on what it would take and what it would cost.